Terms of Use

These terms cover use of Mocos. The operator is CosmoHealth Solutions. ABN 92 345 979 566.

Mocos is a record-keeping and workflow tool and does not replace your own professional judgement, safety assessments or legal obligations.

Subscription and payment

Basic and Standard are paid yearly in advance. Basic is $25/month ($300/year ex GST, $330.00 incl. GST). Standard is $49/month ($588/year ex GST, $646.80 incl. GST). Introductory offer: 20% off your first year. Basic is $240/year ex GST ($264.00 incl. GST) for that first yearly payment. Standard is $470.40/year ex GST ($517.44 incl. GST) for that first yearly payment. That payment is for a full year after the free month. The next year is the full price. Prices are in AUD. 10% GST is added to the yearly price. You can pay by bank transfer against an invoice, or by card when card payments are on. A paid invoice is a tax invoice. Customised is enquiry only and is quoted separately, including a customised workflow. Card payments coming soon.

Free trial

Basic and Standard each start with one month free before the first yearly payment. The trial starts when you choose the plan. No card is taken to start it. The yearly price is for a full year after that month.

Renewal

The plan renews each year unless you cancel before the renewal date. We email you at least 30 days before each yearly renewal, and again 7 days before. You can cancel before the renewal date. If you do nothing, the plan continues for another year.

Price changes

A new price applies only with at least 30 days' notice. You can cancel before that price applies.

Cancellation and refunds

Cancel before the renewal date and the next year is not charged. A year already paid is not refunded, except where the Australian Consumer Law requires a refund. Nothing in these terms excludes rights under the Australian Consumer Law. Where the law allows us to limit a remedy for a breach of a consumer guarantee, liability is limited to resupply of the service or the cost of resupply.

Liability

Subject to the Australian Consumer Law, our liability is capped at the fees you paid us in the previous 12 months. We do not exclude liability for our negligence beyond what the law allows. You do not indemnify us. We do not change the price, the service, or these terms without notice and a chance for you to cancel.

Your data

You own the records and files you enter. We process them only to provide the service. You can download the CSV register from the dashboard at any time. Email us when you close the account and we will send an export. We delete customer data within 90 days after the account is closed, unless the law requires us to keep it.

Acceptable use

Use Mocos for your own records. Do not use it to break the law, to enter another company's account, or to overload the service.

Availability

We run Mocos on a best-efforts basis. There is no uptime guarantee. Where practical, we give notice of planned maintenance.

Intellectual property

We own the Mocos software and brand. You own the content you enter. We give you a limited licence to use Mocos while your account is open. You give us a limited licence to host and display that content so we can provide the service.

Termination

You can close the account by emailing us. We can close an account that breaks these terms, after notice where that is practical. Closure ends the licence to use the software. The section on your data still applies.

Changes to these terms

We will tell you before a change to these terms applies. You can cancel before it does.

Bank transfer

Disputes

Contact mocos@cosmohealth.com.au first. We will try to resolve a dispute by good-faith negotiation.

Governing law

These terms are governed by the laws of Western Australia.

Contact

Questions about these terms: mocos@cosmohealth.com.au